Katie Hurst

Worked with an external vendor to create an updated demo of Ruby's customer-facing app. This project involved storyboarding, script writing, and generating screencasts of the mobile app in action.

Overhauled Ruby's vision and mission statements (originally written in 2003) in 2021. Responsible for crafting the language, rolling it out to the company & building an external facing page.

Contributed ghostwritten articles for the ParaCore blog.

Contributed ghostwritten articles for the ParaCore blog.

Contributed content for my client, Edison21. Interviewed Adam regarding the more technical aspects of the blog post and then ghost wrote post.

As we learned from Inc. this week, there’s never been a better time for solopreneurs. Technology has enabled more individuals to strike out on their own, conducting business from home, coffee shops, and shared workspaces. The experience is liberating and exciting, but can also be isolating—particularly when you hit a brick wall. To help keep you motivated, we’ve got 20 tips on how to give yourself a boost and find inspiration when you’re in business for yourself.

Whether you’re a new business starting out, or a company with years of history, here are five statistics about customer service you should consider when creating your company’s strategy for the new year.

Eyelash adhesive—two small words that make all the difference when it comes to creating a beautiful set of lashes. After all, the bond between natural lash and extension is at the very core of how you deliver your service. Look, length, diameter—all these factors depend on the bond you create—which means you need to take extra special care of your adhesive to ensure you’re ready to work.

I’ll be the first to admit I’m a bit of a miser. From hoarding my Monopoly money as a child to receiving my haircuts from beauty students well into adulthood, I’ve always preferred to sacrifice in order to save a buck.

Are you interested in taking advantage of the click-to-call boom? Ruby is here to help! In our free ebook, we describe how you can capitalize on the inbound call renaissance and turn your phone into a productive marketing channel.

Review for the Nclex with Picmonic! In honor of the big test, we are creating the world greatest Nclex Review Playlists!

At our last educator retreat, we asked our Lash Affair educators why they started lashing and what it brings to them personally. Everyone has a different journey that led them to this industry and now they are dedicated to help you with yours. Why do you lash?

Life's too short for crummy service. When it comes to hiring someone to answer your calls, do it right and do it once! Jana Lombardi, owner of 360 Yardware, shares how the virtual receptionists at Ruby Receptionists have helped her promote her business.

74% of callers are likely to choose another business after they have a bad experience. Ruby is the only live virtual receptionist service dedicated to creating real, meaningful connections with callers—building trust with each interaction and helping you win business.
Is Ruby Receptionist right for you?